Payment Policy

Payment Policy – Chailoka

At Chailoka, we strive to make your shopping experience as simple, secure, and hassle-free as possible. Below are the details of our accepted payment methods, processing timelines, refund handling, and security protocols.

Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

All payments are processed in Australian Dollars (AUD $).

Payment Processing

  • Order Confirmation: Once your payment is successfully processed, you’ll receive a confirmation email with your order number and purchase details.

  • Secure Transactions: All transactions are processed through SSL-encrypted and PCI-DSS compliant payment gateways to ensure your data remains private and secure.

Pricing & Promotions

  • Currency: All product prices are listed in AUD ($) and include GST where applicable (in compliance with Australian Taxation Office requirements).

  • Promo Codes: Discount codes or promotional offers must be applied at checkout and cannot be retroactively applied to prior orders.

  • Price Adjustments: We reserve the right to change product prices or promotions without prior notice.

Failed Transactions

If your payment is declined:

  • Verify your card details

  • Ensure your account has sufficient funds

  • Try a different card or payment method

  • Check with your bank or card issuer

Need help? Contact us at info@chailoka.com or call us at +61419406081

Refunds

  • Timeline: Approved refunds will be processed within 14 business days to your original method of payment.

  • Shipping Costs: If the return is due to an error on our end (e.g., incorrect or damaged item), we’ll cover return shipping. Otherwise, original shipping fees are non-refundable.

For full details, see our Refund & Return Policy.

Payment Security

Your security is our top priority. We use multiple layers of protection to keep your information safe:

  • Secure Socket Layer (SSL) encryption

  • PCI-DSS compliant payment systems

  • Real-time fraud detection and monitoring

These technologies ensure your personal and payment data is handled with the highest level of confidentiality and safety.

Contact Us

We're here to help with returns, refunds, and any other questions you may have.

Business Hours (AEST – Australian Eastern Standard Time):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.