FAQ

FAQ – Chailoka

Welcome to the Chailoka FAQ section! Here you'll find answers to the most common questions about our products, orders, shipping, and more.
Still need help? Our friendly team is here to assist you:

General Questions

Q: What is Chailoka?
A: Chailoka is a modern men's fashion brand dedicated to timeless style, refined details, and everyday confidence. We curate high-quality clothing designed to elevate your wardrobe — crafted for men who value comfort, class, and effortless sophistication.

Q: How can I contact customer service?
A: You can reach us by email at info@chailoka.com or call us at +61419406081. We're always happy to help.

Orders & Shipping

Q: How do I place an order?
A: Browse our products, add your items to the cart, and check out through our secure payment system.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express. All payments are processed in AUD($).

Q: What are your shipping times?
A: Orders are processed within 1–2 business days, with delivery taking 5–8 business days across Australia. Total estimated delivery time: 6–10 business days.

Q: Do you ship internationally?
A: Not at the moment. We currently ship exclusively within Australia.

Q: Is shipping free?
A: Yes! We offer free standard tracked shipping Australia-wide — no minimum order required.

Returns & Exchanges

Q: What is your return policy?
A: You have 30 days from the date of delivery to request a return or exchange. Items must be unused, unopened, and in original condition.

Q: How do I return a product?
A: Email us at info@chailoka.com with your order number and the reason for your return. We'll provide a prepaid return label and detailed instructions.

Q: Can I exchange an item?
A: Yes! Exchanges are available within 30 days, subject to product availability.

Products

Q: Are your products high quality?
A: Absolutely. Our clothing is carefully selected and crafted with premium materials, attention to detail, and long-lasting quality in mind — so you can wear each piece with confidence.

Q: How do I know which size or style is right for me?
A: Each product page includes detailed sizing information and fit notes. Still unsure? Reach out to us — we’re happy to help you find the perfect fit or recommend styles based on your preferences.

Q: Are your products eco-friendly?
A: Yes. Sustainability matters to us. We offer a curated selection of products made from eco-conscious materials like organic cotton, recycled fibers, and responsibly sourced fabrics — without compromising on style.

Account & Security

Q: Do I need an account to order?
A: No, you can check out as a guest.

Q: Is my personal data secure?
A: Yes. Our site uses SSL encryption, and we process payments through PCI-DSS compliant systems. Your data remains private and protected.

Q: How can I subscribe to your newsletter?
A: Scroll to the bottom of our homepage and enter your email to sign up. You’ll get exclusive offers, product updates, and early access to new launches.

Contact Us

We're here to help with returns, refunds, and any other questions you may have.

Business Hours (AEST – Australian Eastern Standard Time):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.